Managed IT · Edmonton
Managed IT Services in Edmonton, Alberta
Edmonton organizations need IT that keeps working through long winters, remote job sites and tight budgets. KDB Technical Services provides managed IT for Edmonton businesses, municipalities and research organizations, with proactive remote management and on-site visits arranged when needed.
IT support for Edmonton organizations
We work with organizations across the Edmonton Metropolitan Region (St. Albert, Sherwood Park, Spruce Grove, Leduc), including:
- Energy, petrochemical and industrial services companies with field and office staff
- Health, research and life-sciences organizations
- Municipalities and public bodies adapting to Alberta’s new ATIA and POPA
- Construction, engineering and trades businesses with mobile teams
- Professional firms and non-profits
How we serve Edmonton
We serve the Edmonton Metropolitan Region (St. Albert, Sherwood Park, Spruce Grove, Leduc) with fast remote help and 24/7 proactive monitoring of your workstations, servers and network. Most issues are detected and fixed before they disrupt your day, and we arrange on-site visits for installations, projects and hardware when needed. Edmonton is on Mountain Time; our monitoring runs 24/7 and our support hours overlap fully with your business day.
Privacy and compliance in Alberta
Most Edmonton businesses must protect personal information under Alberta’s Personal Information Protection Act (PIPA). Municipalities and other public bodies follow the Access to Information Act (ATIA) and the Protection of Privacy Act (POPA), which replaced FOIP on June 11, 2025. We put the technical safeguards in place that these laws expect: individual accounts and multi-factor authentication, encryption, logging, tested backups and documented procedures, plus document management that makes access-to-information requests easier to answer.
What we manage for you
- IT support and help desk, remote and on-site
- Proactive 24/7 monitoring and patch management
- Microsoft 365, Azure and Entra ID administration
- Cybersecurity: MFA, endpoint protection, firewalls and email security
- Backup, disaster recovery and business continuity plans
- Outsourced IT director (fractional CIO) and IT project management
- VoIP phone systems and secure remote access
See our pages for small and mid-sized businesses, municipalities and pharma and life sciences, or all the areas we serve.
Managed IT in Edmonton: frequently asked questions
What changed for Alberta municipalities in 2025?
On June 11, 2025, FOIP was replaced by the Access to Information Act (ATIA) and the Protection of Privacy Act (POPA). We help municipalities organize records, permissions and retention so access requests and privacy obligations are easier to meet.
Do you provide on-site support in Edmonton?
Most support is delivered remotely and proactively. When hardware, installations or projects require it, we arrange on-site visits in Edmonton.
Why choose KDB Technical Services?
We have managed IT since 1996, support more than 60 clients and 500 computers and servers across Canada, are a Microsoft certified partner, and serve clients in English and French from our offices in Victoria, BC and Montréal, QC.
Let’s talk about your IT in Edmonton
Call us at 1-877-865-1344 or send us a message for an assessment of your IT environment.