Managed IT Services in Ottawa, Ontario

IT support for Ottawa organizations

We work with organizations across Ottawa and the Ottawa Valley (Kanata, Orléans, Nepean, Gatineau, Renfrew County), including:

• Suppliers and consultants working with the federal government
• Technology companies in Kanata and across the region
• Associations, non-profits and advocacy groups
• Municipalities in the Ottawa Valley subject to MFIPPA
• Professional firms serving clients on both sides of the river

How we serve Ottawa

We already support clients in Ottawa. Across Ottawa and the Ottawa Valley (Kanata, Orléans, Nepean, Gatineau, Renfrew County), we deliver fast remote help and 24/7 proactive monitoring of your workstations, servers and network, and we arrange on-site visits for installations, projects and hardware when needed. Ottawa is on Eastern Time, the same as our Montréal office, which is about two hours away for on-site visits.

Privacy and compliance in Ontario

Most Ottawa businesses must protect personal information under the federal PIPEDA, plus PHIPA for health information custodians. Municipalities and other public bodies follow the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We put the technical safeguards in place that these laws expect: individual accounts and multi-factor authentication, encryption, logging, tested backups and documented procedures, plus document management that makes access-to-information requests easier to answer.

What we manage for you

• IT support and help desk, remote and on-site
• Proactive 24/7 monitoring and patch management
• Microsoft 365, Azure and Entra ID administration
• Cybersecurity: MFA, endpoint protection, firewalls and email security
• Backup, disaster recovery and business continuity plans
• Outsourced IT director (fractional CIO) and IT project management
• VoIP phone systems and secure remote access

See our pages for small and mid-sized businesses, municipalities and pharma and life sciences, or all the areas we serve.

Managed IT in Ottawa: frequently asked questions

Do you offer bilingual IT support in Ottawa?

Yes. Our team supports clients in English and French, which matters for Ottawa and Gatineau organizations with bilingual staff and clients.

Do you work with municipalities in the Ottawa Valley?

Yes. The Municipality of Madawaska Valley is among the municipalities that trust KDB with council and office IT, public works systems and access-to-information requests under MFIPPA.

Why choose KDB Technical Services?

We have managed IT since 1996, support more than 60 clients and 500 computers and servers across Canada, are a Microsoft certified partner, and serve clients in English and French from our offices in Victoria, BC and Montréal, QC.

Let’s talk about your IT in Ottawa

Call us at 1-877-865-1344 or send us a message for an assessment of your IT environment.

Version française : Services TI gérés à Ottawa